Tony Hsieh, Zappos CEO and bestselling author delivered the final keynote address at the 2014 AIA Convention in Chicago on Saturday. Hsieh has recently turned his attention to urban development and the way in which a corporation like Zappos can make a positive impact on a city.
In 2013, Hsieh moved Zappos’s corporate headquarters from the suburbs of Las Vegas to the city’s former city hall. In the run-up to the move, Hsieh asked employees what they wanted in their new corporate campus. Suggestions included things like an on-site pub and a gym, but what most surprised Hsieh was the number one request: doggy day care. “More than human daycare,” Hsieh said. “We realized it was going to be impossible to fit in all of the suggestions.”