LY: Another problem with the former design is that people had trouble finding the galleries upstairs. When did you first notice this?

MH: In 1924, when they placed the earliest galleries and period rooms on the top floor. It was always a problem for people to get to the beginning of the sequence. The principal goal of our effort was to clarify patterns of access—pathways for visitors. And the 1980 design did not solve the linkage issue between the 1924 structure and the rest of the building. At that time, they tried to integrate the wing with the main building, but it didn’t work: It was confusing, people got lost. In this redesign, the original building has been more fully isolated: The visitor stays within the American Wing structure, and the links to other parts of the building have been clarified.