What’s the buzz about “knowledge management”? Simply put, it’s the creation, organization, and distribution of a firm’s collective information and, often, its wisdom. But that’s where the simplicity ends. In professional-services firms, where the company assets are primarily lodged in employees’ brains and in the documents they create, this collective knowledge is vast and varied. It includes annotated detail libraries, correspondence archives, project image collections, material libraries, building-type programming expertise, storytelling about how a job is won, how-to’s for assessment processes, and the loosely defined, wide-ranging wisdom that comes from years of experience as an architect.
By making such information explicit and searchable, a firm can elevate the skill levels of all employees and improve both its design quality and profitability. Effective management enables individuals to share insights, avoids reinventing the wheel, supports new-employee training, and keeps expertise in-house even when individuals leave the practice.
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